Adding a new team member may be one of the most significant decisions a business makes during the course of a year.
Why?
Because that new team member can either hurt their relationship with their clients or help those relationships to remain vibrant and beneficial.
In August 2018, Jason White came on board with the Sysoft team.
We wanted to work with Jason because of his unique perspective on how technology can be leveraged to make our client’s business better.
We know everyone says that, but Jason has the ability and insight to make it happen.
In conversations with new and existing clients, Jason talks about:
It’s because of this business-centric approach to technology that we are excited to have Jason White on our team.
The other day, one of the guys in the office asked Jason, “If you could have a conversation with any historical figure, past or present, who would it be?
Jason’s answer was insightful. He said, “I’d choose Nikola Tesla because I value his underdog story and his genius. He saw a need and tried to fill it; he saw a wrong and tried to right it. He was verifiably blacklisted by the scientific and business establishments, but never let success nor money become the key interest drivers for his work. He maintained his egalitarianism until the end – believing scientific and technical advancements should benefit all mankind, not just the wealthy elites. Tesla opted for a career of opening sustainable energy and communications capability to everyone.
Jason’s answer told us a lot about him, his values, and his approach to doing business. It displayed a focus on helping others through the use of technology. That’s exactly what Sysoft clients here in Toronto expect. They are looking for technical support personnel that cares more about enabling the people that use the technology than they are about all the nuts and bolts of the inner workings of technology.
As part of our “get to know the new guy” orientation here at Sysoft, we talk about a lot of things. After all, we’re going to be working together, so it’s important to know each other, right?
Do you know what Jason’s favourite book is?
It’s The Outliers by Malcolm Gladwell.
Gladwell’s book struck a chord with Jason because it hits on some important life-lessons and business-centric themes.
The obvious answer to our initial question in this blog post is, “Yes!” Having a business-centric approach is critical for technical support companies. Why? Because it doesn’t matter how well the technology works. If it doesn’t support your workflow and enhance the way your employees do their daily tasks, it’s no good to you. Finding the right technology and configuring it to give you a stable, secure, and highly efficient working environment is the way technical support helps businesses be more productive and competitive.
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