Join Our Team!

The Company Sysoft Computer Consultants Ltd. was founded in 1991, to help people and companies benefit from technology.

Description:

Sysoft is looking for an outgoing individual with great interpersonal skills and a passion for technology to fill our Level 2 Support Analyst position. This position involves both onsite and remote support for our client’s computing environment. As a part of our Managed Services Team, you will provide solid technical solutions backed by your ability to clearly communicate in a user-friendly and professional manner. A dependable vehicle is required for travel to our customer sites in the GTA.

Key Responsibilities:

  • Performs server/desktop system and network support, troubleshooting and maintenance functions
  • Monitor and administer Active Directory, Email, Backup, Anti-Malware and other backend systems
  • Conduct research and testing related to assigned projects and initiatives
  • Maintain ticket queues by setting priorities and resolving technical issues
  • Provides a high-quality and positive customer experience for our clients and community
  • Provides on-call support coverage as required.
  • Recommend solutions and/or changes to improve performance, stability, functionality or systems
    management processes

Required Skills and Qualifications:

  • Demonstrated experience in management and support of the following:
    • 5+ years of Windows environments
    • 5+ years of VMware environments
    • 5+ years of routing, switching and firewalls
    • A completed post-secondary education in Information Technology or related field
  • One or more of the following certifications:
    • Microsoft Certified Professional in the Desktop or Cloud competency CompTIA A+ and
      Network+ certification. Other certifications are a plus.
  • Intermediate knowledge of Microsoft suite of products and Office 365
  • Ability to work individually and as part of a team

Qualified applicants are to complete the above application form. We thank all applicants; however, we will only be contacting those considered for an interview. Applications by any other method, including by phone will not be considered.

Alexssa

IT projects that Sysoft plans for our business are thoughtful, well planned and executed. They always send us seasoned and professional technicians that work quickly and effectively on our systems.

Tom Dickie, Durham Children’s Aid Society   
  • 336 Sheppard Avenue East 3rd Floor
    Toronto, ON M2N 3B4
  • (416) 410_-7268